Delivery & Returns

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Delivery
We aim to get your furry friends goodies out to you as soon as possible, our current dispatch time is 3-5 working days. 

If you need an order sooner, please put a note in the 'special instructions' section on the order at the checkout. We ship express orders within 1-2 working days. 

We will keep you up to date via e-mail when your order is dispatched. 

Delivery Cost

Orders equal to or over £35 - free delivery

Orders under £35 - £3.10 standard charge regardless of size of order

Additional delivery charges may apply to deliveries in Northern Ireland and non UK mainland addresses. Please contact us prior to order if in doubt as we are happy to help where we can. 

Exhange, Returns or Wild Paws Credit Policy
Thank you for purchasing from Wild Paws Hub, we hope you and your furry friend are happy wiht your order. However, if you are not completely satisfied wiht your order/purchase for any reason, you may return it for a refund, Wild Paws credit or an exchange. Please see below information for more details on our return policy. 

When returning items, please obtain a proof of posting as we cannot accept responsibility for parcels lost in transit. Please use appropriate parcel protection when returning an item to us as we cannot accept liability for returned packages damaged during their journey back to us. Please note that delivery charges are non-refundable if you have simply changed your mind with regards to your purchased items. 

Please remember to include a note in your parcel detailing your name and address, order number, reason for return and preferable compensation method (exchange, refund or Wild Paws credit).

You have the right to return items for 14 days from the date of delivery. 

We reserve the right to deny a refund if we receive the item and find that it has been used or is in a poor condition. If you wish to return an item, please contact us via the contact form on our contact page.

All return postage costs are paid for by you (the customer) unless the item(s) are faulty or damaged. Responsibility for the risk of loss or damage when posting returned items lies with you (the customer).

In cases of faulty or damaged item(s) please contact us via the contact form on our contact page with photographs of the faults/damages.

Damaged Items

In cases of faulty or damaged item(s) please contact us via the contact form on our contact page with photographs of the faults/damages.

Refunds

Please allow up to 10 working days from the day we receive your returned item(s) for your refund to be processed. A confirmation email will be sent once the return has been processed.